Are all your drones brand new?
Yes, all our DJI drones are brand new and sealed in their original packaging. They are not unboxed, returned, refurbished nor second hand items.
Are all your DJI drones Authentic/Genuine?
Yes, Absolutely. If for any any reason you require a serial number to verify the authenticity, please feel free to contact us.
Who do I contact to verify the authenticity of the DJI product I am purchasing?
Please follow one of the prompts below:
DJI CONTACT/SUPPORT LINE:
Service line: 1300 090 802.
Live chat: http://www.dji.com/support, select “ONLINE SUPPORT”, select your Product.
Does the warranty cover crashes?
If there is a manufacturing fault with the device such as a D.O.A (dead on arrival) either internally or externally, then this will allow warranty to take hold.
The next step would be to send the drone to the distributor/supplier. (this information is given to the customer upon purchasing the drone)
Once the distributor/supplier is contacted they will then have direct correspondence with the customer and advice you step by step the process involved via call or email.
A form will be required to be filled out for warranty purposes upon contacting the distributor/supplier.
Are your drones local/Australian warranty?
Yes, all our DJI drones have AU/local warranty.
How long is the warranty?
In general the drone body itself has 1 year warranty, the rest of the accessories, such as the battery(ies) and remote controller, have 6 months warranty.
Are all your drones AU version?
Yes, all our drones are AU version.
Do you provide home deliveries?
Yes, we have been doing DJI drone and accessory deliveries across local and greater Sydney region's both day and night for approximately 3.5 years.
If you require your drone be delivered within Sydney, please contact us to arrange same day delivery as well as a place and time. Please note there is an additional fee for delivery depending on location.
Do you have a pick up option?
Yes, pick up options are available, please contact us to arrange a time.
How many years have you been selling DJI drones for?
We have been selling and delivering DJI drones across Sydney and interstate for approximately 3.5 years.
What payment method do you accept?
We only accept 2 payment methods:
1) Cash upon pick up or delivery (please contact us for these options)
2) Paypal (pick up, delivery and online purchases)
Do you provide an invoice/receipt?
Yes, we provide each and every customer an invoice/receipt upon purchase.